Warranty and Returns Policy
Warranty and Returns
At GDT Implants, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help!
60 Day Returns Warranty
Customers can contact us within 60 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product.
We will also pay the return shipping costs if the return is a result of our error.
Any product that is returned must be in the same condition as it was received and in the original packaging.
We will notify you via e-mail of your refund once we've received and processed the returned item. Or you can call us at 1-800-390-1105 24/7 to speak with a customer representative. When calling please have your order number readily accessible.
Shipped orders that go unclaimed or are refused at time of delivery or are returned undeliverable will be subject to original shipping charges incurred and return charges.
All returns must have a return authorization to qualify for a refund or exchange.
GDT Implants does not compensate the professional or the patient by any additional cost or expenses arising in connection with the failed implant.
To receive the benefits of the warranties the professional must have used surgical and
prosthetic components and have performed the implant process according with GDT Implants instructions.
GDT Implants is not obliged
to supply any benefits under this warranty with respect to any GDT Implants product, if the failure was cause by trauma or by the patient claims.
To present a demand under this Warranty, you have to send a completed product replacement form accompanied by the failed product and the other components places by the professional within 2 months after the occurrence of the failure.
In case of implant failure of fracture, an x-ray of the failed implant prior to the failure is mandatory. Prior to submitting the implant and the other parts used in the treatment, ensure that all products are sterilizes.
If the Client agree to and abide by the provisions of this warranty, the warranty will remain in effect for lifetime. However, should the Distributor and his client violate one of the
provisions listed above, the warranty will be void.
Application of Warranty:
The warranties gives under this Warranty Program are exclusively for the benefit of
treatment provider and not any other person or entity.
This Warranty Program applies to GDT Implants and all official distributors.
For returned items or items for exchange, we will need 1-4 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Please contact our Support Center for further help.
We will do our very best to help you and reply to all messages within 24 hours.