Contact Us
Contact Our Sales Experts
Talk to a real expert, not a bot - we’re here to help
Alona Ginzburg
Alona Ginzburg
Head of Global Sales
OEM, Private Label & International Distribution
Martin Morra
Martin Morra
Sales Consultant
U.S. & Latin America (Spanish-Speaking Clients)
Batel Tsibulsky
Batel Tsibulsky
International Sales Manager
North America, Europe & Middle East
Rafael Bagirov
Rafael Bagirov
Sales Consultant
Central & Midwest U.S. Territories
Noa Zusmanovich
Noa Zusmanovich
Sales Consultant
U.S. East Coast & Product Support
Customer Support
Office Address
  • Recha Freier 9,
  • M-tower building, 1804
  • Beer Sheva
  • 8489442, Israel
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FAQs

We process and ship all confirmed orders within the same day. Once it’s on its way, we’ll email you the tracking number so you can follow your shipment.

We offer standard shipping via Israel Post and express shipping via DHL, FedEx and UPS. Express shipping is free on orders over $399.

  • Israel Post (Standard): 7–21 business days
  • Express (DHL/FedEx/UPS): 1-3 business days

Yes, we’ll send you a tracking number by email right after your order is shipped.

Be sure to check all your folders, in rare casesthe email ends up in the Spam or Promotions tabs.

Yes, we ship to over 100 countries worldwide. with the exclusion of:

  • Cuba
  • Iran
  • Israel
  • North Korea
  • Sudan
  • Syria

Customs duties, VAT or other import taxes aren’t included in our prices or shipping fees. These are usually collected by your local customs office and are the buyer's responsibility.

Please contact us as soon as possible! If the package hasn’t been shipped yet, we’ll fix it right away.

If it’s already on the way, you may need to cover the reshipping costs.

You can request a return or exchange within 60 days of receiving your item. Products must be unused and in their original packaging.

If the issue was on our end (like a wrong or defective item), we’ll cover the return shipping.

For other cases, the return shipping cost is the buyer's responsibility.

We’ll process your return within 1-4 business days after it arrives.

  • PayPal refunds - usually processed within 48 hours
  • Credit card refunds - take about 7–14 business days

We can only accept returns if the product is unused, in good condition and still in its original packaging.

Absolutely. All your transactions are encrypted and protected with SSL security. We don’t store or share your payment details.

We accept:

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Maestro
  • PayPal

whichever is most convenient for you.

We typically reply as soon as possible, but we tend to answer up to 24 hours on business days (and a bit more not on business days).

Whether you contact us by email, phone or through the website, we’re here to help with anything from product questions to order updates!