Customer Support
Whatsapp Chat
Office Address
Recha Freier 9, M-tower building,
1804, Beer Sheva, 8489442, Israel.
Please use the form below to send us an email
Contact Our Sales Experts
We’re here to help
Alona Ginzburg
Customer Success Manager
Rafael Bagirov
Personal Sales Manager
Batel Tsibulsky
International Sales Manager
Martin Morra
International Sales Manager | Spanish-Speaking
Noa Zusmanovich
International Sales Manager
FAQs
When will my order be shipped?
When will my order be shipped?
We process and ship all confirmed orders within the same day. Once it’s on its way, we’ll email you the tracking number so you can follow your shipment.
What shipping options do you offer?
What shipping options do you offer?
We offer standard shipping via Israel Post and express shipping via DHL, FedEx and UPS. Express shipping is free on orders over $399.
How long does delivery take?
How long does delivery take?
- Israel Post (Standard): 7-21 business days
- Express (DHL/FedEx/UPS): 1-3 business days
Will I receive a tracking number?
Will I receive a tracking number?
Yes, we’ll send you a tracking number by email right after your order is shipped.
Be sure to check all your folders, in rare cases the email ends up in the Spam or Promotions tabs.
Do you ship worldwide?
Do you ship worldwide?
Yes, we ship to over 100 countries worldwide. with the exclusion of:
- Cuba
- Iran
- Israel
- North Korea
- Sudan
- Syria
Do I have to pay customs or import taxes?
Do I have to pay customs or import taxes?
Customs duties, VAT or other import taxes aren’t included in our prices or shipping fees. These are usually collected by your local customs office and are the buyer's responsibility.
I accidentally gave the wrong shipping address - what should I do?
I accidentally gave the wrong shipping address - what should I do?
Please contact us as soon as possible! If the package hasn’t been shipped yet, we’ll fix it right away.
If it’s already on the way, you may need to cover the reshipping costs.
What is your return policy?
What is your return policy?
You can request a return or exchange within 60 days of receiving your item. Products must be unused and in their original packaging.
Who pays for return shipping?
Who pays for return shipping?
If the issue was on our end (like a wrong or defective item), we’ll cover the return shipping.
For other cases, the return shipping cost is the buyer's responsibility.
How long does it take to get my refund?
How long does it take to get my refund?
We’ll process your return within 1-4 business days after it arrives.
- PayPal refunds - usually processed within 48 hours
- Credit card refunds - take about 7–14 business days
Can I return something if it’s been opened or used?
Can I return something if it’s been opened or used?
We can only accept returns if the product is unused, in good condition and still in its original packaging.
Is my payment information safe?
Is my payment information safe?
Absolutely. All your transactions are encrypted and protected with SSL security. We don’t store or share your payment details.
What payment methods do you accept?
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- JCB
- Maestro
- PayPal
How soon can I expect a response after reaching out?
How soon can I expect a response after reaching out?
How soon can I expect a response after reaching out?
We typically reply as soon as possible, but we tend to answer up to 24 hours on business days (and a bit more not on business days).
Whether you contact us by email, phone or through the website, we’re here to help with anything from product questions to order updates.
